Refund policy

At Natural Fit Footwear, our aim is to ensure that your experience in store & online is an easy one. Moreover, we want to ensure that you are happy with your purchase.

In store, we will take the time to measure your foot, recommend the right fitting shoe and also suggest different options. However, if you get home and for whatever reason the purchase does not meet your expectation, we will refund or exchange all purchases within 30 days of your purchase. It is that easy! The only thing we ask is that the shoe is not worn and in a condition where it can be resold.

To ensure that your experience online is also as customised, we provide a Natural Fit “size guide” to take some of the guess work out of your size selection. However, should you select an incorrect size or even if you simply don’t feel comfortable in the shoe, Natural Fit Footwear will provide an exchange free of any postage and handling charges for your first exchange on any full price products. For any purchases made either on sale or a reduced price, we are still happy to exchange and refund, however, the cost of the postage will not be covered. 

For in-store purchases, please return to the store you purchased at and the in-store specialist will assist in your return/exchange.

For online purchases- simply download & fill in the form below and send to info@naturalfit.com.au and we will instruct you what the process will be.

The return form has all the details to make this as easy as possible. As soon as we receive the shoes we will process the return or exchange. It is that easy!