Last updated: 20 October 2026
Natural Fit Footwear is operated by Global Footcare Pty Ltd (ABN 12 129 153 957).
Returns and exchanges
For eligible online purchases, please submit your return or exchange request within 30 days of your order being dispatched from our warehouse. For a change-of-mind return or exchange, shoes must be unworn and in a condition suitable for resale. Please have your order confirmation or proof of purchase ready.
How to start your request
- Open the Natural Fit returns portal.
- Enter the email address or postcode associated with your order, together with your order number or tracking number.
- Select the item and follow the steps to request the available return or exchange option.
- Follow the return instructions provided after your request is reviewed. Please do not send shoes back before receiving instructions.
Need help? If the portal is unavailable, cannot find your order or does not offer the option you need, email info@naturalfit.com.au with your order number and request. Our team can help you start the process.
Return postage and Checkout+
If you purchased Checkout+ with your order, return shipping for eligible returns is included subject to the coverage and conditions shown when you purchased it. You can still request an eligible return or exchange without Checkout+; change-of-mind return postage is then at your expense.
We cover standard outbound postage for the first exchange of an eligible full-price item. Any other applicable label or postage costs will be shown in the portal or confirmed by our team before you proceed. Please contact us if you need clarification about the benefits or costs for your order.
Refunds and exchanges
Once your return is received, we will inspect it and confirm the outcome. Approved refunds are returned to your original payment method where possible; the time taken to appear in your account depends on your payment provider. Exchanges are subject to stock availability. If your requested replacement is unavailable, our team will help you with the available options.
Buy One, Get One promotional purchases are not eligible for change-of-mind returns or exchanges. This does not affect your rights under Australian Consumer Law.
Faulty, damaged or incorrect items
If an item is faulty, damaged or not what you ordered, contact info@naturalfit.com.au with your order number, a description and, where helpful, photos. You can also use the portal if the relevant option is available.
Your rights under Australian Consumer Law are not limited by the 30-day change-of-mind window, a promotional condition or whether you purchased Checkout+. Depending on the problem, you may be entitled to a repair, replacement or refund. We cover reasonable return costs where required by Australian Consumer Law. Unworn and resale-condition requirements do not restrict a valid consumer-guarantee claim.
In-store purchases
For a purchase made in a retail store, please contact the store where you purchased your shoes. The online portal is for Natural Fit online orders.
Contact us
Email: info@naturalfit.com.au
Global Footcare Pty Ltd
1 Gateway Court, Coomera QLD 4209, Australia
Please follow the address and instructions supplied for your approved return before posting any items.
Shipping Information
We offer a flat rate shipping cost of $7 per order across Australia, and orders over $149 qualify for free shipping. We use Registered Australia Post for deliveries. If you’d prefer the courier to leave your order when you’re not home, just let us know in the comments section of your order. Otherwise, a calling card will be left for you to arrange re-delivery.
Orders are shipped to the address provided at checkout, so please double-check your details. Currently, we only ship within Australia, but if you’re interested in an international order, feel free to reach out and we will be able to arrange the purchase. Please contact us at info@naturalfit.com.au
Shipping Times
We work hard to keep our website up to date. If something you’ve ordered is unexpectedly out of stock, we’ll notify you via email and let you know the expected delivery date. If you’d prefer not to wait, we’ll gladly refund your full purchase amount, no questions asked.
In-stock items are usually dispatched by the next working day. Deliveries to the eastern states typically take 3-5 days, while regional areas and other states may take 5-7 days.
Contacting Us
We’re more than just an online store; we have physical retail locations, and we’re always here to help. You’ll find all our contact information on our website, and we promise to respond to your questions and concerns promptly. Alternatively, you can always reach us at info@naturalfit.com.au
Our Commitment
We strive to provide top-quality products and exceptional service. We welcome your feedback and are committed to addressing any concerns you may have. Thank you for choosing Natural Fit Footwear!