Returns & Shipping
Our Return Policy
At Natural Fit Footwear, our aim is to ensure that your experience in store & online is an easy one. Moreover, we want to ensure that you are happy with your purchase.
In store, we will take the time to measure your foot, recommend the right fitting shoe and also suggest different options. However, if you get home and for whatever reason the purchase does not meet your expectation, we will refund or exchange all purchases within 30 days of your purchase. It is that easy! The only thing we ask is that the shoe is not worn and, in a condition, where it can be resold.
For in-store purchases, you will need to have proof of purchase.
For online purchases, regardless if you are wanting an exchange or refund, return postage is at the customer’s expense to our PO address. We will refund and exchange within 30 days of you receiving your order. In light of an exchange once we have received your original pair back, we will post out your new pair without any additional postage charged for your first exchange only.
The only difference to the above returns policy is when we have a “Buy One, Get One” offer, where we do not offer an exchange or refund to these purchases.
To ensure that your experience online is also as customised, we provide a Natural Fit “size guide” to take some of the guess work out of your size selection.
For online purchases- simply download & fill in the form below and send to firstname.lastname@example.org and we will instruct you what the process will be.
The return form has all the details to make this as easy as possible. As soon as we receive the shoes, we will process the return or exchange. It is that easy!
We offer a flat rate shipping cost of $14.95 per order across Australia. Orders above $150 will receive free shipping.
The shipping methods we use is Registered Australia Post. If you would like the courier to leave your goods if you are not home please specify this in the comments section of your order otherwise a calling card will be left which will require you to ring the courier to arrange re-delivery. Please note that leaving the goods waives the included insurance on the goods.
All items are delivered to the delivery address supplied by the purchaser. Errors in the given address are the responsibility of the purchaser.
At the moment we only ship to Australian addresses. If you would like to order shoes to go overseas please contact us and we can determine shipping costs.
Shipping Lead Time and Delivery
Our website is kept as current as possible. From time to time goods ordered online may not be in stock in our store. We will procure the items as soon as possible. If there is to be a delay we will advise you via email of the expected delivery date. If at this point you do not wish to proceed with the transaction we will refund the entire purchase amount without question.
Goods in stock will be despatched by the next working day. As a general guideline deliveries to the eastern seaboard should take 5-7 days while in other states, international and regional areas, please expect between 8-14 days.
Complaints and Contacts
All of our contacts are on our website. We are not purely an online business but predominantly a physical retail store. We can be easily contacted with any questions and will reply promptly to your concerns.
We endeavour at all times to supply the highest level quality of goods and service possible. We welcome any feedback regarding your dealings with us and will respond to any concerns promptly.